Fair Dealing Commitment

Frontier Wealth Management is committed to placing our clients’ interests at the heart of everything we do and to delivering fair dealing outcomes in line with the Monetary Authority of Singapore’s Guidelines on Fair Dealing for all financial institutions. Fair dealing is embedded in our corporate culture, and our Board and Senior Management provide the leadership and oversight to ensure that this commitment is translated into day-to-day practice.

What Fair Dealing Means To You

To you as our client, fair dealing means:

• You deal with a licensed financial adviser where fairness and integrity are central to our values.
• You receive products and services that are selected and designed to be suitable for your needs, financial objectives and risk profile.
• You are given clear, relevant and timely information to make well-informed financial decisions, including understanding key product features, benefits, risks and fees.
• You receive advice from competent representatives who are properly trained, supervised and supported by robust processes and tools.
• Your feedback and complaints are handled promptly, independently and in a fair and transparent manner.

How We Deliver Fair Dealing Outcomes

To uphold these outcomes, Frontier Wealth Management will:

• Maintain policies, procedures and controls that are aligned with MAS’ Fair Dealing Guidelines across the full product and service life cycle, from product selection and due diligence to ongoing servicing.
• Implement a rigorous product review and approval process to ensure products we recommend are suitable for our target client segments and consistent with their needs and risk tolerance.
• Provide continuous training, guidance and supervision to our representatives so that they remain competent, ethical and client-centric in their advisory conduct.
• Ensure our marketing, advisory and client communication materials are accurate and not misleading, and that they properly reflect the nature and risks of the products and services provided.
• Monitor and review client outcomes, feedback and internal metrics on an ongoing basis to identify areas for improvement and strengthen our fair dealing practices over time.

Your Feedback

Your views are important in helping us improve our services and ensure that we continue to deliver fair dealing outcomes.

• If you have any feedback or wish to lodge a complaint, you may contact us at: Email: ops@frontier-wealth.com, Phone: +65 6977 6515
• We will acknowledge your complaint, conduct an independent review and aim to respond within a reasonable timeframe, keeping you informed of the progress and outcome.

If you remain unsatisfied after receiving our final response, you may escalate your complaint to the Financial Industry Disputes Resolution Centre Ltd (FIDReC) at www.fidrec.com.sg for an independent review.[fa.com]