Complaint Handling & Resolution

At Frontier Wealth Management, we value our clients’ trust and are committed to addressing concerns promptly, fairly, and professionally. Guided by the Monetary Authority of Singapore’s Complaints Handling and Resolution Regulations, we have established a structured process to ensure every complaint is managed with care and integrity.

How to Lodge a Complaint

To help us investigate and resolve your concerns efficiently, please provide:

• Your full name and contact details
• Background and details of the complaint
• Name of the financial consultant(s) involved
• Policy or product details (if applicable)
• Supporting documentation (if any)
• Your preferred resolution outcome

You may submit your complaint via:

📧 Email: ops@frontier-wealth.com
📞 Phone: +65 6977 6515
📮 Mail: 1 Coleman Street, #B1-32, The Adelphi, Singapore 179803

Our Complaint Handling Process

To uphold these outcomes, Frontier Wealth Management will:

• Acknowledgment: We will acknowledge receipt of your complaint within 2 working days.
• Investigation: A dedicated team will review the matter impartially, gathering all relevant facts and documentation.
• Resolution Timeline: We aim to provide a final response within 20 working days. If the issue is complex and requires more time, we will inform you in writing and update you on the expected timeline.
• Escalation: If necessary, complaints may be referred to senior management for further review and resolution.
• Confidentiality: All complaints are handled with strict confidentiality and professionalism.

Our Commitment

Your views are important in helping us improve our services and ensure that we continue to deliver fair dealing outcomes.

• Fairness: Every complaint is assessed objectively, with the client’s interests at the forefront.
• Transparency: We keep clients informed throughout the process.
• Continuous Improvement: Feedback from complaints is used to strengthen our practices and enhance client experience.